1. Information We Collect
When you place an order, request a quotation, or create an account, we collect your name, phone number, email address, delivery address, and payment confirmation details (such as M-Pesa transaction codes). We do not store full M-Pesa PINs or bank card numbers.
2. How We Use Your Information
We use your information to: process and deliver orders; respond to quotation requests; send order status updates via SMS/email/WhatsApp; improve our products and website; and comply with legal and tax obligations.
3. Information Sharing
We do not sell or rent your personal information. We may share necessary delivery details with our logistics partners solely to fulfil your order, and transaction data with Safaricom for M-Pesa payment processing.
4. Data Security
We use industry-standard encryption (SSL/TLS) to protect data transmitted through our website. Access to customer data is restricted to authorised staff only.
5. Cookies
Our website uses cookies to maintain your shopping cart and improve browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting info@egesamabati.co.ke.
7. Changes to This Policy
We may update this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.